Leading Provider of Domestic & International BPO services for Telecommunications, Banking & Financial Services, Insurance, and Travel.
Viztar’s BPO vertical has both Domestic and International processes supporting numerous corporates on a day to day basis. It undertakes calling in over 13 regional languages and has Voice as well as Non-Voice capabilities.Initially developed as an in-house Call Center to support Viztar’s key verticals, the process with its sleek infrastructure, soon became an independent Business Unit.
The BPO has more than 300 operational seats and an additional scalability of over 200 seats. It utilizes the latest technological tools vastly looked-for in the BPO Industry.
Viztar Business solutions is also a leading Background Screening Agency, providing cost-effective, professional and comprehensive Background Screening services to corporates. This platform even manages Coaching, Counselling, and Mentoring through ‘Call-In Support’, as it believes in continuous training interventions that result a higher retention rate of employees.
We offer our customers the best services & solutions in Voice Operations, Email, Chat and Back Office Management
Undertaking calling over 13 regional languages and has Voice as well as Non-Voice capabilities.
We have more than 300 operational seats and an additional scalability of over 200 seats.
We utilize the latest technological tools vastly looked-for in the BPO Industry.
Inbound Call Process
Outbound Calling Process
I.T Platform : ViciDial-( Contact Center Platform)
Campus Network Architecture for 100 % redundant Network
Server redundancy – 100 %
Molex certified Cat – 6 structured Cabling
Fiber Connectivity with all leading service providers ( Tata, Airtel, Reliance & MTNL) in a ring architecture – enables higher availability State of the art Lead Management System for live data management.
Separate logical database servers for every business process
Experience Dialer management team to run dialers in either of the modes – Predictive, Preview and Progressive
We love Viztar Business Solutions services. Our customer relationship has improved since our collaboration. Makes our work a lot easier.